Your privacy is important to us

1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

The types of information we collect include:

• Name and email address
• Account credentials and profile information
• Usage data and analytics
• Communication preferences
• Technical information about your device and browser

2. How We Use Your Information
We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights, property, or safety
• In connection with a business transfer or merger
• With service providers who assist in our operations

4. Third-Party Service Providers
We use trusted third-party service providers to help us deliver our platform, including:

• Cloud hosting and infrastructure services
• Database and data storage providers
• Authentication and security services
• File storage and content delivery networks
• Artificial intelligence (AI) language model providers

These providers act as data processors and are contractually obligated to:

• Process your data only as directed by us
• Implement appropriate security measures
• Comply with applicable data protection laws
• Not use your data for their own purposes

We carefully select these providers based on their security standards, compliance certifications, and commitment to data protection. Many of our providers maintain industry certifications such as SOC 2 Type II, ISO 27001, or similar security standards.

5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Cookies and Tracking
We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and advertisements
• Improve our services and user experience
• You can control cookie settings through your browser preferences.

7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@getunchained.com